Replacement Policy for KMK Gadgets

Effective Date: 17 April 2026

At KMK Gadgets, we want you to love your purchase. If something’s wrong, we’ve got you covered.

1. Replacement Window

We offer 24 Hours replacement from the time of delivery. Requests after 24 Hours will not be accepted.

2. When Is Replacement Available?

You can request a replacement if:

- Product is defective: Not working, has manufacturing defects

- Wrong item received: Different model/color than ordered

- Damaged in transit: Physically broken on arrival

- Missing items: Accessories/parts missing from sealed box

We do not replace for: change of mind, slight color variation due to screen, physical damage after delivery, or issues caused by misuse/improper handling.

3. Replacement Process

Step 1: Record an unboxing video from the moment you open the package. This is mandatory for all claims.

Step 2: WhatsApp us at 9361851099 within 24 hours of delivery with: order ID, unboxing video, photos of the issue.

Step 3: We’ll verify within 1 business day. If approved, we’ll arrange reverse pickup via our courier partner.

Step 4: Once we receive and inspect the item, a replacement will be shipped in 1-2 business days. You’ll get a new tracking ID.

4. Important Conditions

- Item must be unused, with all original packaging, tags, accessories, and freebies intact

- For sealed products like earbuds/smartwatches, do not break the seal unless you intend to keep it. Opened items are only replaceable if defective

- If the same product is out of stock, we’ll issue store credit or process a refund to the original payment method

- No cash refunds for COD orders. Refund will be via UPI/bank transfer after we receive the returned item

5. Return Shipping

- If the fault is from our side: We cover return shipping

- If you refuse delivery or return due to change of mind: Not applicable, as we don’t accept such returns

- If item is damaged by customer during return transit: Replacement claim will be void

6. Warranty Claims

For issues after 24 Hours, please use the brand/manufacturer warranty. We’ll help you with invoice and warranty card details. Email kmkgadgets@gmail.com for support.

7. Contact Us

For replacement requests:

KMK Gadgets

WhatsApp: 9361851099 — Fastest response

Email: kmkgadgets@gmail.com

Support Hours: 24 Hours